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Express Scripts is supporting all of its members who suspect they are victims of identity theft as a result of the incident. We encourage all members to remain vigilant in safeguarding their personal information to help prevent identity theft. In this section you will find useful information and tips on how to protect your information. If you have questions or concerns after reviewing this information you can contact Express Scripts directly at 1-866-795-9350.

Signs of Identity Theft

As recommended by the Federal Trade Commission, stay alert for the signs of identity theft, such as:

  • Accounts you didn't open and debts on your accounts that you can't explain.
  • Fraudulent or inaccurate information on your credit reports, including accounts and personal information, like your Social Security number, address(es), name or initials, and employers.
  • Failing to receive bills or other mail. Follow up with creditors if your bills don't arrive on time. A missing bill could mean an identity thief has taken over your account and changed your billing address to cover his tracks.
  • Receiving credit cards that you didn't apply for.
  • Being denied credit or being offered less favorable credit terms, like a high interest rate, for no apparent reason.
  • Getting calls or letters from debt collectors or businesses about merchandise or services you didn't buy.

Suspected Identity Theft

If you suspect you have been a victim of identity theft, the Federal Trade Commission also recommends the following:

  • Contact your local law enforcement agency and file a police report.
  • Place a security/fraud alert or extended security/fraud alert through the credit bureaus.
  • The fraud alert tells creditors to contact you before opening any new accounts or making changes to your existing accounts. Once you place the fraud alert in your file, you may order free copies of your credit reports, and if you ask, only the last four digits of your Social Security number will appear on your credit reports.
  • Place a credit freeze restricting access to your credit file. This action makes it difficult for an identity thief to open a new account in your name.
  • Consult with your financial institution about whether to close bank or brokerage accounts immediately, or first change your passwords and have the institution monitor for possible fraud. Place passwords on any new accounts that you open. Avoid using your mother's maiden name, your birth date, the last four digits of your Social Security number (SSN) or your phone number, or a series of consecutive numbers.

Monitoring

You can get information about credit monitoring and security/fraud alert services by contacting one of the credit bureaus listed below.

• Equifax 1-877-478-7625
www.equifax.com

• Experian 1-888-EXPERIAN (397-3742)
www.experian.com

• TransUnion 1-800-680-7289
www.transunion.com

You can also obtain a free credit report once per year by visiting www.annualcreditreport.com. Should you find any suspicious activity on your credit report or have reason to believe your information is being misused, contact your local law enforcement agency and file a police report.

Other Monitoring Activities

It is recommended that members monitor the following:

  • Explanation of Benefits form that you receive from your insurance company or health plan.
  • If you suspect you have been the victim of Medicare/Medicaid fraud call 1-800-HHS-TIPS (1-800-447-8477).
  • Financial accounts and billing statements to identify any charges you may not have made.

Additional Resources

Federal Trade Commission Identity Theft Clearinghouse

U.S. Dept. of Justice

The President's Identity Theft Task Force

Federal Agencies and Technology Industry